Swerte Express FAQ – Your Questions Answered

Frequently Asked Questions (FAQ)

Welcome to the Swerte Express Casino FAQ page! Here you’ll find answers to the most common questions about our platform. If you don’t see your question here, feel free to reach out to our 24/7 customer support.

Account and Registration

1. How do I create an account?

To create an account:

  1. Click the “Register” button on the homepage.
  2. Fill out the registration form with your name, email, mobile number, and password.
  3. Verify your email or mobile number using the code sent to you.
  4. Start playing and enjoy exclusive bonuses!

2. Is there an age requirement to play?

Yes, you must be at least 18 years old to register and play on Swerte Express Casino, as required by PAGCOR regulations.

3. I forgot my password. How can I reset it?

If you forgot your password:

  1. Click the “Forgot Password?” link on the login page.
  2. Enter your registered email address or mobile number.
  3. Follow the instructions sent to your email or phone to reset your password.

Deposits and Withdrawals

4. What payment methods do you accept?

We support the following payment methods:

  • GCash
  • PayMaya
  • Bank Transfer
  • GrabPay
  • Coins.ph
  • Credit/Debit Cards

5. How long does it take to process deposits and withdrawals?

  • Deposits: Most deposits are processed instantly.
  • Withdrawals: Processing times vary depending on the payment method:
    • GCash, PayMaya, Coins.ph, GrabPay: 1-2 hours
    • Bank Transfers: 1-5 business days
    • Credit/Debit Cards: 3-5 business days

6. Are there any fees for transactions?

Deposits and withdrawals via GCash, PayMaya, and Coins.ph are free. Bank transfer and credit/debit card transactions may have fees depending on your bank.

Bonuses and Promotions

7. How can I claim my welcome bonus?

To claim your welcome bonus:

  1. Make your first deposit of at least ₱300.
  2. Go to the Promotions section and click on the “Claim Bonus” button.
  3. Enjoy up to ₱10,000 in bonus credits!

8. What are the wagering requirements for bonuses?

Wagering requirements vary by promotion. For example:

  • The welcome bonus has a 30x wagering requirement.
  • Daily deposit bonuses and free spins may have different terms. Check the Promotions page for detailed terms.

9. Can I participate in multiple promotions at once?

Yes, you can participate in multiple promotions as long as the terms and conditions of each promotion are met.

Games and Features

10. What types of games do you offer?

We offer a wide variety of games, including:

  • Slots: Popular games like Super Ace, Sweet Bonanza, and Gates of Olympus.
  • Live Casino: Baccarat, Roulette, and Blackjack with real dealers.
  • Fishing Games: Cai Shen Fishing and other exciting titles.
  • Poker: Texas Hold’em, Omaha, and more.
  • Cockfighting: Experience the thrill of traditional sabong online.
  • Lottery: Try your luck with our daily draws.

11. Can I play games for free?

Yes, many of our games offer a demo mode where you can play without wagering real money. This is a great way to practice and explore new games.

Technical Support

12. What should I do if I encounter a technical issue?

If you experience any technical problems:

  1. Refresh the page or clear your browser cache.
  2. Ensure you have a stable internet connection.
  3. Contact our Live Chat Support for further assistance.

13. Is Swerte Express Casino mobile-friendly?

Yes! Our platform is fully optimized for mobile devices. You can also download our app for the best gaming experience.

Safety and Security

14. Is Swerte Express Casino licensed?

Yes, Swerte Express Casino is fully licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation), ensuring a safe and fair gaming environment.

15. How is my personal information protected?

We use advanced encryption technology to safeguard your personal and financial information. Your data is stored securely and will never be shared with third parties without your consent.

Responsible Gaming

16. Does Swerte Express Casino promote responsible gaming?

Absolutely. We provide tools such as:

  • Deposit limits
  • Self-exclusion options
  • Reality checks Visit our Responsible Gaming page for more information.

17. What should I do if I suspect I have a gambling problem?

If you think you might have a gambling problem, please reach out to our support team or seek help from professional organizations like Gamblers Anonymous or local helplines in the Philippines.

Contact Us

Still have questions? Our customer support team is here to help you 24/7. Reach us via:

Contact Our Customer Support